How can an “aloof” persona deal with a “poor me” persona? ?
Today, as everyday has been since I have begun my personal expansion, was littered with resistance. I have come to understand this as a simple matter of physics. To expand is to encounter resistance. The most draining of these was an argument I had with my roommate.
For the past few days we have been without internet and cable because our modem was not receiving the providers signal. At first we thought somehow we had missed our window to pay the bill since that time was approaching anyway. So, we called to inquire as to why only to find that for reasons known only to God we were simply not receiving a signal. So, the company sent a technician to further investigate the problem, but before doing so we requested to pay our bill even though that was not the problem and it was about that time anyway. WAAAwaaaa. The providers computer systems were down and they could not access anyone’s account information. This lasted 24 hours. But, at least a technician would be able to come and get our no signal dilemma fixed. Yeah, the next day. So, he came and after some probing remedied the situation for us. Signal back, TV and internet here we come. Yay! Not so fast. During the time it took for the technician to make it to our location, which was a day and a half coupled with the fact our providers computer systems were down for the entire day before the technician appointment was even made, our bill became past due. Ugh. So here we are my roommate and I finally with that precious signal but, our oh so considerate provider has gone and shut off the service because the monthly bill is now late with a fee of .
Now, here is the moment in question which I have come to you the community for; my roommate is on the phone with the service reps explaining the entire story, which you just read, beautifully. I mean, he is being calm, rational, and intelligent with his argument over having the late fee waived. However, he knows that and can’t help but be a little arrogant and overly aggressive when the other half of the conversation(service rep) begins to give their schpeal. He even says "Now you are making me angry, and I am getting flustered." He says this to the service rep. The rep was refusing to waive the fee, saying it was standard policy. He asks to talk with someone else. They say the same thing, and so does the next person. So needless to say we had a choice to make, donk away thirty bucks and get our service back on or not. We decidedly chose to be jack-asses and surf the net while we watched 60 minutes. However, before we could indulge in that nice little pleasure, the actual act of voicing credit card numbers over the phone had to take place. My roommate went first. Know this though, as he was making his argument and progressively losing to his own ego, his phone beeps to warn him of a dying battery. So now he has a true-time constraint with getting his arguments and credit card numbers across to the other end of the line. He has now definitely lost whatever zen he had from the start at this point.
Now picture me sitting on the couch as he is standing and walking around the living room making this call. While he first began the argument I concentrated on sending positive energy his way so he would be more confident throughout the process. It worked, but only for a short while because when the first service rep came back at him with their debate stance he walked away from the living room and down the hall thereby severing or at least lessening my efforts. No big deal, he did not know, nor does he know, if you know what I mean. He eventually made his way back into the living room. But it was already too late and it was just not going well. Then, like I said, the battery began to go and he was rushing. I noticed about the battery early on and quickly realized that we would both have to get in our credit card numbers before it went dead. I tried three times to get his attention so that I could tell him to give the rep my cell phone number just in case his phone died and we would not have to go through their automated response systems yet again because it literally had been about eight times in the past four days I went through it myself with this company. And, they always ask if the number you are calling from is the number they can call back should you get disconnected. If his phone is dead they obviously can’t call it back and talk with him at the same time. So, yes I tried to tell him that. Each time he either ignored me, waved me off with his hand, or shot me an annoyed look as if I were and irritating fly buzzing by his ear. This upset me. I understood why he acted that way, but the level of disrespect struck a nerve. Now guess what happened next. As he handed the phone over to me he actually tells me to be fast because the battery is about to go as if I had not already noticed that. So, now the phone is in my hands finally and the first thing I say to the
Tags: appointment, computer systems, dilemma, few days, god, modem, physics, resistance, roommate, service reps, simple matter