Comments on: Can I sue T-Mobile? Please Advise. ASAP!?

By: joe.attaboy

joe.attaboy — Tue, 18 Jan 2011 16:48:14 +0000

No, you can’t sue.

First, gather together all your documentation and proof of payments, including credit card statements, etc.

Second, mail a detailed letter to their Customer care office:
T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380.

They may have different credit or payment standards for Flex Pay. If you have a regular account with them, I’m guessing you wouldn’t be having these issues.

By: thresher

thresher — Tue, 18 Jan 2011 16:48:14 +0000

Based what I read,you have the proof of this purchase but won’t get that proof till you statement comes in.I would go to your bank and have them check those records and print it out so you can fax it to to tmobile.Hopefully you have the dates of those transactions.

By: pew pew pew

pew pew pew — Tue, 18 Jan 2011 16:48:14 +0000

T-Mobile will accept a statement with a running balance if you can provide that. If you paid over the phone, you’re following the correct procedures and should continue to escalate to supervisors if the representatives aren’t giving you what you need in the meantime.

As for being able to sue, unfortunately it stands that cell phone companies are only as good regarding payments as the credit card companies and banks allow them to be. You have a right to pursue it as you feel necessary, but it would most likely end in a loss.

By: brandy

brandy — Tue, 18 Jan 2011 16:48:14 +0000

i am totally with you tmobile is jerking us around so hard right now.our phones (3 lines) have been out of service for 3 months now cannot make or receive calls there is some sort of problem with the tower in our area the engineers cant seem to figure out.i have made countless phone calls to tmobile to no avail all i hear is trouble ticket we are escalating the issue same jive talk every time i talk to them the first time i talked to them on this issue they told me that i would be credited the previous months bill never happened.i called them back on it they acted like i was crazy when i said the words credit to my account i eventually got a 40 dollar credit but still no phone service but they were rude through that whole process.ive called several times since then same story "sorry we do not issue credits" and what is worse every time i call i have to explain the entire issue over and over and over again and every time they transfer me i have to explain it again to that rep. i just want out of my contract.i spoke to customer care today on the issue and the rep would not let me talk to a supervisor i asked about 6 times finally a supervisor got on the line told me the same thing every one else i had spoke to told me.end then ends by saying im ending the call and straight up HUNG UP THE PHONE what kind of customer support is that. i would suggest filing a complaint with the bbb like i did also the ftc all i know is as soon as i get out of my contract i will always go prepaid this is a total nightmare i had to buy a prepaid phone with cricket anyway just to be able to call tmobile and other calls i need to make but anyway thats my story just keep fighting is all i can say.